to solve their own problems。Ive gotten better at coaching and presenting questions and feedback without telling people what to do。
问：你有没有感到上司及同事对你的排斥？
答：我必须说明一下为何我曾认为黑白色调更切合保险小册子的内容。最初，办公室里没有人赞同这个想法，因为我们都习惯于彩色的册子，人人都认为黑白册子看上去显得低档。最后我终于说服大家，用更为巧妙的方法呈现死亡抚慰金这一大难题会更行之有效。
举出具体例子说明你为自己的观点辩护的例子。避开谈及个性抵触、怨恨情绪或愤怒的争吵。你如何令别人理解你的观点？结果如何？一定要以积极的语气结束谈话。
Q：Have you ever felt defensive around your boss or peers？
A：I had to explain once why I thought a blackandwhite brochure was more suitable for the content of an insuranceproduct brochure。No one in my office liked the idea initially；because we were all used to color brochures；and everybody felt that black and white looked cheap。Eventually I convinced them that a more subtle approach would work better to present information about a difficult topicdeath benefits。
问：谈谈影响你管理风格的一次学习经历。
答：我早期在银行工作时，给一位副执行主席发信，但忘记给在他手下做事的两位副行政主席发副本。其中一位断定我有意作梗。从那以后，我对关键环节非常小心。
把你的回答内容稍作改变，用以回应这个问题：“谈谈你最不喜欢的经理或监督员”。在此描述一次正面或反面的使你获得有效管理经验的教训，或者描述一位经理让你做你认为难以实现的事情的手段，他是如何激发你的？
Q：Tell me about a learning experience that affected your management style。
A：Early in my job at the bank，I wrote a letter to an EVP but failed to make copies for the two AVPs who worked for him。One of them was impacted by the content of the memo and concluded that Id circumvented him on purpose。Ive really been careful about chain of mand ever since。
问：你有没有仿效过别人的管理形式？
答：我在许多方面效仿我的第一位上司。我在桌上为每个工作成员准备了一个文件袋。他们可把便条、想法、要我检查的工作或其他东西放在那儿，我就用这些材料来处理事情。这成为我们大家沟通的另一种形式。那么，当我们坐下来谈论时，要解决的问题都在手头上了。
你应该描述一位自己认识的上司，用积极的方式激发你去达到超出你自己目标的要求。详细说明他是如何实现这种做法的。
Q：Have you patterned your management style after someone in particular？
A：Ive emulated my first boss in many ways。I keep a file for each member of my staff on my desk。They can throw notes；ideas；work they want me to review；or anything else in there；and I do the same with material I have for them。It's an xtraform of munication whenever one of us gets an idea。Then；when we sit down to talk；the issues we need to cover are in one place；at our fingertips。
第四部分（16～19问）
韦鲁基
问：描述一位你敬佩的领导。
答：我一直很敬佩公司的董事长，他不是那种高高在上的人，他不占用特殊的车位或餐位，他给人的感觉就像他只是团体里的一员而已。举例说明你认为能干的领导，这个例子可以是个人认同的，也可以是大众认同的。为何你相信这位领导能取得如此的成就？你从你所敬佩的领导身上学到了什么？
Q：Describe a leader you admire。
A：Ive always admired the president of my pany。He's visible；he doesnt want a special parking place or table in the afeteria；and he gives you the feeling that hes just another member of the team。
问：你怎样处理工作中遇到的批评意见？
答：第一次受到一个客户的抱怨时，我发现很难把这些抱怨和我的专业报账服务分开。那个客户对自动柜员机停工检修感到不满。我知道表示同情和理解往往能平息这种不愉快。我还认识到，没有客户会对每一样事情都感到满意，即使他们所有的经历都是积极的。
面试官正寻找一种能表明求职者责任感和职业特性的东西。描述具体的一项工作计划或习惯曾带给你的麻烦，直到后来你勇敢地面对并克服了这些困难。或者你可以谈谈你是如何对工作中遇到的特别严厉或者无理的批评与指责做出客观而专业的反应的。
Q：How have you handled criticism of your work？
A：The first time I had a plaint from a client； I found it difficult to keep the plaint separate from my professional service of the account。 The client was upset about the downtime on ATM machines。 I learned that showing empathy usually calms an unpleasant situation； I also learned that no client is going to be happy with everything； even if that client's overall experience is positive。
问：告诉我你最近一次说错话的情形？
答：我告诉我的朋友丽莎，我不会再参加年鉴俱乐部的聚会，因为我觉得编辑根本就是个白痴。后来我发现编辑居然是她的堂兄，我立刻向她道歉，并问她为什么在我说这蠢话时没有作声。幸好，我和她直到现在还是朋友。
每个人都会犯错，能认识错误是很重要的。面试官想了解你是不是具有是非感，还有你会采取什么措施去弥补过错。别人对你、你的公司或者你的客户留下一个坏的印象，这会给你的公司带来很大的不利。
Q：Tell me about the last time you put your foot in your mouth。
A：I told my friend Lisa that Id no longer be attending yearbookclub meetings because I thought the editor was a plete idiot。 I later found out that the editor was her cousin。 As soon as I found out； I apologized and asked her why she didn't say anything when I made that foolish ment。 Luckily； she and I are still friends today。
问：告诉我，你与同事相处时遇到的问题。
答：我非常平易近人，而且易于与大部分人融洽相处。但我记得有一次，我们请了一个爱发号施令的新助手，他的态度冒犯了一位实习生。我把他叫到一旁，告诉他请求别人帮忙比命令别人去做事有效得多。不幸的是，我的意见似乎没起多大作用。但从那以后，我们在聘用新员工时都更加小心了。
免讨论与个性抵触的问题，而应把重点放在你与你的同事的职业道德的不同之处，又或者把重点放在面试官有可能强调的其他方面。例如：你可以谈谈某些人追求完美的标准没有你那么高。
Q：Tell me about a problem youve had getting along with a work associate。
A：Im pretty easygoing and tend to get along with most people。 But I remember one time when we brought in a new associate who was very bossyto the point where he offended one of our interns with his attitude。 I actually pulled him aside and told him that I found it more productive to ask people for help than to give orders。 Unfortunately； my advice didnt seem to help much； but we were more careful when we hired new staff after that。
第一部分（1～5问）
韦鲁基
问：你的专业技能如何成为你宝贵的财富？
答：尽管我从未想过要当作家或出版商，但我在市场推广部的大量工作都要靠良好的写作技巧和富有创意的设计才能。大学时在报社的兼职工作让我学会许多出版方面的知识，如何排版和如何写最有影响力的短句等技巧。市场推广方面的工作使我必须向图形设计师说明我的目标，以避免大量的复查工作。
描述你如何用专业技能解决问题。举个具体的例子，说明相同的技能怎样才能在不同情况或在你负责的工作中变得实用。如果你被聘用，在什么样的环境下你会发挥得最好。
Q：How have your technical skills been an asset？
A：Although I never planned on a career as a writer or publisher；much of my job in marketing has depended on good writing and creative layout skills。My parttime college job with a newspaper taught me a lot about desktop publishing；how to position something on a page effectively；and how to write short sentences with maximum impact。In all of my marketing jobs；Ive been able to explain my goals clearly to graphic designers；which has helped me avoid costly design revisions。
问：描述你运用专业技能解决问题的情形。
答：在运送部件到达目的地时总是出现裂痕。我用原料学方面的知识判断这与航运期间的存放温度有关，尽管我们的仪器都安全地存放在两端封闭的地方，但在到达目的地之前，仪器要放在无空调设备的船舱里30个小时。现在我们用另一家航运公司运送货物，我们用贴在货物上的标签显示极高或极低温度都是不允许的。
迅速向面试官说明问题，然后集中在你的专业技能如何帮你解决问题。你采取了什么行动？取得什么效果？
Q：Describe a situation in which youve applied technical skills to solve a problem。
A：One of our ponents kept arriving at distribution points with stress cracks。My materialsscience background helped me to diagnose the problem as one of storage temperature during shipping。Although our equipment was safely stored at both end points；it had been sitting in unairconditioned cargo space for up to thirty hours before reaching its destination。 We're now using a different shipping pany；and we've improved our labeling on large shipments to reflect the users warning about temperature extremes。
问：你的专业技巧和其他技巧结合起来如何能提高工作效率？
答：良好的经济学知识和电脑销售经验，为我提供了综合的�