虽然这个例子听似很琐碎，但却证明了应聘者的成熟和理性处理工作问题的能力。面试官想弄清楚你是否知道仅仅把工作完成是不够的。你的回答应该表现出你随机应变的能力和积极主动的特质。
Q：Give an example of a time when you were asked to acplish a task but werent given enough information。 How did you resolve this problem。
A：At my last internship； my supervisor； an account executive； asked me to assemble five hundred press kits for a mailing。 I wasn't sure in what order the pages and press releases should go； but my supervisor had already left for a client meeting。 Afraid of putting the information together in the wrong order； I managed to track down her cellphone number and called her in her car。 She explained the order of the materials over the phone； and in the end I managed to prevent a mistake that would have cost hours of work and a delay in the mailingnot to mention a few headaches。
问：谈谈一次你不能解决的矛盾冲突。
答：有一次，我没能挽留一个在我的制造工厂里干了10年的优秀员工。由于他的工作渐渐需要掌握电脑技术，于是我试着让他进夜校进修，但他却拒绝了。所以除了换掉他之外，我没有其他办法。回想起来，如果我鼓励他和其他员工定期接受技能培训，当他重新上岗时，也许他就不会被淘汰了。现在我很注重鼓励我的员工们参与一些研讨会和课程学习来提高他们自身的工作技能，避免变得落伍。
在这里，最好的方法就是谈一个不是该由你来解决的矛盾冲突。如果必须谈你个人所遇到的矛盾冲突，那就重点谈一下如果时光倒流，你能再做一次的话，你会采取的积极措施及你从这次经历中学到了什么。
Q：Describe a time when you failed to resolve a conflict。
A：I wasnt able to keep a good employee once who'd been in our manufacturing facility for ten years。 His job description was rewritten to require puter skills。 I offered to send him to night classes； but he refused the help。 I had no option but to replace him。 In retrospect； if Id encouraged him and other employees to acquire new training periodically； he might not have been overwhelmed by the time his position was reworked。 Now Im vigilant about encouraging my group to attend seminars and urses to enhance their job skills and to avoid being outdated。
第五部分（21～22问）
韦鲁基
问：如果计划内某些事情出错，你感受如何？怎样去处理？
答：嗯，当然，我宁愿我的计划无论什么时候都能顺利进行。然而，生物技术行业的性质意味着任何的计划在任何时候都有可能发生变化。从一开始我就意识到了这一点，所以每当我遇上这样的事时，我都要努力去克服它。我经常都会预备好候补的计划以防万一，但有时你不可能预先对问题的发生做好准备，直到问题摆在你面前时，你才知道如何去做。我基本上总能从容对付问题。
这个问题很巧妙，但应聘者还是明白了，并已使面试官相信他或她可以不失专业的冷静去应付计划中遇到的挫折。面试官不会直接地问你“你能在压力下工作吗？”尽管这是他或她想知道的。若回答“我不能在压力下工作”，这并不是回答这个问题的最佳方法。
Q：How do you feel when things go wrong with a project？ How do you handle it？
A：Well； of course I would prefer that my projects run smoothly at all times。 However； the very nature of the biotechnology industry means that many changes can and probably will happen to any plan at any time。 I try to realize this from the outset and cross each bridge when I e to it。 Often I try to have alternate plans ready to go in case of such an event。 But sometimes you can't prepare for a problem until its right there in front of you。 Basically I just take it in stride。
问：一家不履行合约的公司Z…65走后门要求重新签订合同，如果你的经理要求你重新签订，而执行董事会的政策是决定再进行审查，那么你将怎样回复这家公司？
有时候，面试官问一些表面上看是不可能的问题，只是想看看你的反应。他们并不是要让你局促不安，而是要判断你是怎样去对待工作上的压力。不论你当时的感觉如何，被问到这个荒谬的问题也许是个好征兆。如果你被问到一个难以回答的问题时，思考一会儿，然后自信地微笑，但不必道歉，简单地说一说，例如“我不知道，但如果你们聘用了我，我肯定可以为你们找出应付的方法。”
Q：How would you respond to a defaulted form Z65counterderivative renewal request if your manager ordered you to do so； and if the policy under which the executive board resolves such issues were currently under review？
sometimes recruiters ask seemingly impossible questions just to see how you'll respond。It's not so much that they want to see you squirm in your seat as that they want to judge how you might respond to pressure or tension on the job。No matter how you may feel at the time；being subjected to a ridiculous question like this one is probably a very good sign。If youre asked a tough question that you simply cant answer；think about it for a few seconds。Then；with a confident smile and without apology；simply say something like“I dont know；but if you hire me；I'll sure find out for you。”
第一部分（1 ～5问）
韦鲁基
问：谈谈你的一项主要成就。
答：我在XYZ批发俱乐部取得的业务成绩的确让我感到自豪。我相信这种类型的公司在今后几年会蓬勃发展。
用实例来证明你的成就。不要大篇幅地描述情形，重点回答你采取的行动和取得的积极成效。面试官想知道你能为公司做出什么贡献。
Q：Tell me about a major acplishment。
A：Im really proud of the business I obtained with XYZ Wholesale Club。 I believe that these types of panies will continue to thrive in the next few years。
问：谈谈你对团队作出的一次贡献。
答：通过我的努力向客户显示我们团队有更强的凝聚力。我认为我们的实践和准备工作已说明我们在系统安装细节上能做到全力负责。最后，我们与客户达成协议。
告诉面试官你在团队中工作时的主动性。以具体的例子证明你作出的贡献比团队所期望的要多，而全团队也会对你的贡献加以赞赏。你在团队中扮演什么角色？
Q：Talk about a contribution youve made to a team。
A：I helped my last team put together more cohesive presentations for a client。 I think our practice and preparation made a statement about how mitted we would be to the details of the system installation。 In the end； we landed the account。
问：谈谈你为公司做过的特殊的贡献。
答：我在上一份工作中连续3年参加联合方式活动。我相信这是重要的活动，而且公司很难找到自愿者参加，因此我参与了。
让面试官知道你能作出比雇主期望的更大的贡献。如果你被聘用，在哪些环境里你发挥得最好？你能向机构作出哪些独特的贡献？你还能怎样做？
Q：Talk about a special contribution youve made to anemployer。A：In my last job I ran the United Way campaign for three consecutive years。 I believe its an important cause； and I know it's difficult for the pany to find volunteers； so I stepped in。
问：谈谈工作以外的一个组织，这个组织由于你的参加而受益匪浅。
答：我加入了青少年成长组织。我是学经济学的。有的中学生看到报纸的内容和看到经济如何影响生活的内容就会很兴奋，我喜欢看到他们那兴奋的样子。
详细谈谈你自愿参加机构的主动性，比方说慈善机构等。换句话说，什么是促使你参加那些活动的重要因素？你的雇主能因你加入这些机构而在某种程度上得益吗？你属于哪种合作类型的公民？
Q：Tell me about an organization outside of work that'sbenefited from your participation。
A：Ive been involved in Junior Achievement。 I was an economics undergrad； and I liked seeing the highschool kids get
excited about what they read in the paper and about how economics affects their lives。
问：举例说明你作出的贡献比期望的要大。
答：我的上司要我接手所有未收集到的账户。我收回的账户数目比他定的指标高出20％。我让大家相信我能够尽力解决基于大家需要的问题，而且我是通过询问他们的困难着手的。他们想做什么的话，通常都会听我的意见。
举例说明你曾经真正出色地完成了被委派的任务，同样你也可能在新的岗位取得类似的成绩。换句话说，你向面试官暗示，被聘用后你会在哪些环境下发挥得特别好。
Q：Give me an example of a time you delivered more than was expected。
A：In my last job my boss asked me to take over all the uncollected accounts。 I was able to recover 20 percent more than his goal。 I convinced people that I was willing to work out an affordable schedule based on their needs； and I did this by asking about their problems。 Once they vented； they would usually listen to me。
第二部分（6～10问）
韦鲁基
问：你感到最自豪的成就是什么？
答：令我最自豪的是在个人管理下，我们医院在第一年就实现了盈利。既然这个目标已实现了，我正准备在另一家医院做同样的工作。这就是为什么在这一行中那么多人向我请教的原因。
你的回答应暗示今后你将喜欢从事哪种类型的项目。重点说明你与你所应聘的工作职位相关的目标。面试官想知道你如何将过去的主动性和成就在他公司里变为现实。
Q：What acp